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81730 München
Germany
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Fax: +49 89 636 42162
Internet: www.siemens.com


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This archived article was published 5 November 2003
Siemens installs emergency
call system in 113 Italian cities

Siemens Business Services, a subsidiary of Munich-based Siemens AG, has implemented Europe's largest mobile emergency call system for the Italian police force (Carabinieri). The order for the system, which has gone live in 113 Italian cities, is worth nearly 80 million euro. A total of 102 provincial command centres have been equipped with state-of-the-art call centre technology and linked up via GSM to some 8,000 Carabinieri vehicles, which are in turn equipped with the GPS satellite navigation system.

Since the solution was introduced, there have been clear improvements both in the efficiency with which the Italian police monitor their national territory and in the level of security enjoyed by the Italian population. Initially launched in 2000 as a pilot project, the system devised by the Siemens subsidiary first went live in May 2001 in 65 Italian cities. In the meantime, this figure has grown to 113 cities.

The solution functions in the same way in each city. When a call is received in the control centre, the system automatically identifies the name and address of the caller on the basis of the telephone number and displays this data immediately on the digital street map shown on the screen. The current location and subsequent movements of the alerted vehicles are displayed on this map in real time. The operator then prepares an operations data sheet with all the relevant information and specifying the level of urgency of the particular emergency. This allows the Carabinieri control centre to respond promptly and carry out the necessary action with the proper resources. The data relating to the position of the patrol cars is transmitted to the centre via the GSM network by SMS or via the Carabinieri’s radio transmission channels. Conversely, the operations centre can send text messages to vehicles with detailed information on the scene and type of emergency. It is also possible for some vehicle functions to be ‘controlled’ remotely from the operations centre. For example, if the officers have to leave the vehicle, the operations centre can lock the doors and turn off the engine with a simple mouseclick.

The project has been further refined by the introduction of the ‘Carabiniere di quartiere’ - similar to a ‘cop on the beat’ who patrols a particular district on foot. These police officers are equipped with pocket PCs with a direct connection to headquarters, enabling them to be located at any time and to carry out a variety of routine tasks.



Siemens Business Services provides the Italian Carabinieri with Europe's largest mobile call system

Siemens Business Services
Siemens Business Services, a subsidiary of Siemens AG – Germany’s third-largest company, is one of the world’s leading IT service providers. The company offers services all along the IT service chain from a single source - from consulting to systems integration, right through to the management of IT infrastructures. The company employs some 34,000 people worldwide.